Healed by the Hound does accept returns and exchanges. Please carefully review the returns information below:
If you are looking to submit a returns or exchange request, please contact me through the "chat with us" button on my website or email me so I can provide you the return instructions and address. The Healed by the Hound email address is: email@example.com
The cost of returning an item will be paid by the customer. The customer will be responsible for obtaining their own shipping label and shipping materials.
No refunds will be issued if the item is returned to Healed by the Hound used or damaged.
For a return, the refund will be processed once Healed by the Hound has received the item. It typically take 2-5 business days to see the refund in your account. You will receive an email when the refund has been processed.
The cost of returning the item to Healed by the Hound will be paid by the customer. The customer will be responsible for obtaining their own shipping label and shipping materials.
Once received, Healed by the Hound will ship the item within five business days of receiving the item. Healed by the Hound will pay to ship your new item to you through first class shipping which has a shipping time of 2-6 business days through USPS.
Healed by the Hound will not pay for an exchange if the item is too big or too small because a sizing chart is provided on the website and in each listing.
An exchange will not be completed if Healed by the Hound receives the item and it is used or damaged.
Please let me know if you have any questions regarding the return and exchange policy!